Refund Policy

• All products and services offered by My Stock Compass (MSC), including online courses, dashboards, PDFs, tools, subscriptions, practice systems, webinars, and all digital educational resources, are delivered instantly.

• Once access is granted, all sales are final and strictly non-refundable.

• By completing a purchase, the user acknowledges that they are buying digital educational content and that the no-refund condition applies unconditionally.

Refund requests will be considered only under the following limited and exceptional conditions:

• Duplicate Payment: If the user is charged more than once for the same order. Verification through the payment gateway is mandatory.

• Non-Delivery of Access: If access is not delivered within 48 hours due to a verified technical failure strictly attributable to MSC systems alone.

No other scenario shall qualify for refund evaluation.

• Users must email the request to [email protected] within 24 hours of purchase.

• The request must include:

  • Order ID.

  • Registered email ID.

  • Exact reason for the refund claim.

• MSC holds the right to request additional documents, screenshots, or verification.

• Approval or rejection of a refund request is at the sole discretion of MSC after complete verification.

Refunds shall not be provided under any of the following conditions:

• User changes their mind after the purchase.

• User reviews, accesses, or partially uses any part of the digital content.

• Access has already been granted to courses, PDFs, dashboards, practice tools, or any digital material.

• Claims arising from referral commissions, affiliate earnings, or reward-based activities.

• User-side issues including:

  • Poor or unstable internet connection.

  • Local device or system failures.

  • Incorrect login credentials entered by user.

  • Browser or software compatibility issues on user devices.

• Dissatisfaction with course outcomes, trading performance, or perceived learning progress.

• Any technical or operational delays caused by third-party service providers outside MSC control.

• Approved refunds, if any, will be processed within 7–10 business days.

• All refunds will be processed only via an alternative method determined by MSC (bank transfer, UPI, wallet credit, etc.) irrespective of the original payment method.

• MSC reserves the right to deduct transaction charges, payment gateway fees, and processing costs from the refund amount before settlement.

• The decision of MSC regarding eligibility, approval, deduction, and method of refund shall be final and binding on the user.

• Users agree not to initiate chargebacks, disputes, or complaints through banks or payment gateways once access has been provided.

• Any such action will be treated as a breach of policy and MSC reserves the right to take legal and administrative action.